Shipping policy
Shipping Policy — Lucia Gómez F.
The artworks purchased on this site are original works of art and are carefully prepared for shipping.
Shipping preparation
Each artwork is packed according to its format and fragility: in a wooden crate, reinforced cardboard box, or shipping tube, always using suitable protective materials to ensure its safety during transportation. For deliveries within Ecuador, framing takes 4–5 business days before dispatch, following payment confirmation; transportation time is additional. For international shipments, preparation takes 3–7 business days following payment confirmation, plus transportation time.
Each artwork is photographed together with its packaging when handed over to the shipping company, as a record of its condition at dispatch.
Deliveries within Ecuador
The price includes framing and shipping. I personally select a frame that complements each artwork. The artwork is delivered ready to hang.
Shipping methods
Shipments are sent via DHL, FedEx, or other specialized courier services, depending on the artwork’s size and destination.
International shipping
The price includes shipping. The artwork is delivered without a frame. Please refer to the description for the specific support and presentation of each artwork. Framing at the destination is not included. For shipments outside Ecuador, the buyer may be responsible for import taxes, duties, or customs fees applicable in their country. International shipments include insurance for the artwork’s declared value.
Shipping costs
The price of the artworks includes shipping. If your country is not available at checkout, please contact us using the store’s message button or email us at info.luciagomezf@gmail.com.
Tracking
Once the artwork has been dispatched, a tracking number will be provided so you can monitor the shipment in real time.
Damage during transportation
If an artwork arrives damaged, the buyer must contact us within 48 hours of delivery with photographs of the packaging and the artwork.
Delays
We are not responsible for delays caused by shipping services, customs, or circumstances beyond our control.
Questions?
Contact our team at info.luciagomezf@gmail.com.